Policies

Menu Selections
Ninety days prior to the reception, the Catering Office has to be informed of the menu selections, any specifics relating to the functions, as well as an estimate of the number ot guests. Plated, Hors d'oeuvre and Buffect Style Dinners are available. Customized meals upon request. The minimum food & beverage requirements for the Ballroom are as follows:
 
  • $1,000.00 on Friday or Sunday Evening
  • $2,500.00 on Saturday Evening
   
Service Charge/Tax
A 20% Service Charge and a 6.10% Sales Tax will automatically be added to your account for all food and beverage charges.
 
Prices
Menu Prices are subject to change without written notice. Firm food and beverage prices can be quoted ninety (90) days prior to the event.
 
Payment Schedule
Deposits may be made with personal checks, cash, or money orders. Final payment may be made with cash, cashiers check or major credit card.
 
  • $500.00 deposit w/signed contract to secure date
  • Fifty (50) percent of food bill, due ninety (90) days prior
  • Final food and beverage payment and final count due seventy-two (72) hours prior to the event
   
Guarantees
The final attendance count must be specified and communicated by seventy-two (72) hours in advance to the Catering Office. This count will be considered a guarantee not subject to reduction.
If a guarantee is not established, the estimate count will be used. The Milwaukee River Hilton will be prepared to serve no more than 3% over the guarantee number (we reserve the right to substitute as nescessary).
 
Deposits/Refunds
Should cancellation occur, refund of deposits is as follows
 
  • 50% refund if cancellation occurs 9 months prior or more
  • NO refund if cancellation occurs less than 9 months prior
 
Audio/Visual
A complete line of audio/visual equipment is available for rental. Full Podium and microphone are available at no charge.
 
Room Capacity
Maximum of 152ppl for Wedding w/Riser (12ppl Total on Riser)
Maximum of 163ppl for Function without Riser - Overflow Seating up to 225ppl is available in our Promenade Area.
 
Staffing
All functions will be staffed as required based upon your final guarantee to properly service the event. Any additional or special staffing will be charged at prevailing rates or $100.00 per hour after 12:00a.m.
 
Food and Beverage
No food or beverage of any kind will be permitted to be brough onto the premises by the customer or any of the guests or invitees, unless a prior agreement with the Catering Office has been made. In order to maintain our high standard of quality, all food and beverage must be purchased and consumed within the banquet area and may not be taken off property.
No alcoholic beverages will be served to those under 21 years of age even if parent or guardian is present. Private bars must generate $100.00 per hour in cumulative sales or a $20.00/per hour charge will apply.
 
Meal Times
A pre-arranged mealtime must be firmly set up with the Catering Office. For each half-hour (30 minutes) that dinners are served late, a $50.00 fee will be charged. The Milwaukee River Hilton Hotel will not be responsible for the quality of the food should pre-arranged time not be adhered to.
 
Cake
We do not provide any storage for cakes nor will we accept responsibility for cake set-up in the reception room. We display, cut & serve your Wedding Cake for a $35.00 Fee. The wedding party is responsible for any and all parts that the bakery requires to be returned.
 
Damages/Lost and Found

Customers agree to be responsile for any damage done to the premises during the period contracted. The Milwaukee River Hilton Hotel will not assume any responsibility for damages or loss of any merchandise or articles left on premises prior, during or after the customer's function.

Performance of this agreement is contingent upon the ability of the Hotel Management to complete the same; and is subject to labor disputes or strikes, accidents, riots, government requisitions upon travel, transportation, foods, beverages, national emergenices, acts of God and other causes which are beyond the reasonable control of the Hotel, preventing or interfering with the Hotel's performance.

It is hereby mutually agreed, between the Milwaukee River Hilton Hotel and the Contractor, that the undersigned is an authorized agent for and on the behalf of said organization; and agrees to services, merchandise, charges, and policies within this contract. Unfortunately we are unable to hold any space without a signed Policy agreement.